The Ehubo status panel on the Details tab in the Activity screen allows you to monitor the health of your organisation’s Ehubos in MyEROAD, pick up issues in a timely manner, and take action immediately.
To check the status of an Ehubo, click the vehicle on the Vehicle tab in the Activity screen.
Any issues will be highlighted with 
in the vehicle bubble along with an explanatory message on the Details tab.
on the Details tab signals that no issues are currently detected for the selected vehicle.
Check for a solutions if an issue is reported:
| Message | Why can I see the message? | Scenario | Solution |
 Unit offline |
Ehubo has not connected with MyEROAD in over 24 hours. | Has an isolation switch been applied to carry out maintenance work on the vehicle or similar? Was cellular connectivity reduced at the time or not available? In all other cases |
Once the isolation switch has been deactivated, the Ehubo will return to work as usual, no further action is required. If the message still shows in MyEROAD for more than 24 hours after deactivating the isolation switch, check for other scenarios. Ehubos use global roaming mobile phone cellular network to provide the best way to communicate their information to the MyEROAD. If vehicles go out of coverage, the EROAD products store information to be communicated later, when the vehicles comes back into a coverage area. Here are two cellular networks that we use, please check for up to 3G network to see if your vehicle was in coverage: AT & T T-Mobile Please contact EROAD Support immediately. |
 Reduced cellular coverage |
Ehubo seems to be having issues connecting to the cellular network and has not connected with it in over 10 minutes. | Was cellular connectivity reduced at the time or not available? | Ehubos use global roaming mobile phone cellular network to provide the best way to communicate their information to MyEROAD. If vehicles go out of coverage, the EROAD products store information to be communicated later, when the vehicles comes back into a coverage area. Here are two cellular networks that we use, please check for up to 3G network to see if your vehicle was in coverage: AT & T T-Mobile |
 Suspected wiring problem |
Ehubo is reporting that the vehicle is moving with the ignition off. | Has the vehicle been towed or transported at the time? Is the ignition wiring faulty? |
The Ehubo's status will return to OK once the vehicle is back to travelling with the ignition on. We recommend that you have the vehicle inspected urgently. Please let us know if you would like us to organise an EROAD installer to inspect the vehicle. |
 Unauthorized |
The Ehubo has detected a potential fault or tamper attempt. | Was there an interference with the Ehubo case, internal circuitry or the sensor inputs? |
Please contact EROAD Support to resolve the fault/tamper via a formal resolution process. |
| The Ehubo cannot receive a constant, reliable GPS signal. |
Has the Ehubo become temporarily blocked from line-of-sight to the sky? Is there a potential source of radio/electromagnetic interference close by? Does loss of GPS signal regularly occur at the degradation location? In all other cases |
This status normally auto-clears once the Ehubo is clear of obstructions or interference. If new equipment or devices have been installed, they may affect GPS reception. The Ehubo will estimate distance as best it can during fault conditions. There may be some heavy equipment or shielded roadworks blocking a reliable GPS signal. This should clear once past the location. Please contact EROAD Support immediately. |
Please contact EROAD Support if none of the solutions above applies and the issue remains.