Messages, Sending / Receiving

messagetab   You can easily and securely communicate messages to drivers through Depot to EROAD's in vehicle device. Short messages can be exchanged close to real time. Operators with access to the messaging service can view, send and receive messages from drivers through the Activity screen. The messages are automatically updated as messages are sent, received by the in vehicle device, and acknowledged by the driver.

For driver safety, messages can only be entered by drivers using the in vehicle device touch screen when the vehicle is stopped. Drivers have an at-a-glance view of their message status and their message history. 

Messagebuttons6

Viewing Messages

New messages appear in the upper right corner of the Depot screen when a driver sends a message through the in-vehicle device.

Message alert box

 

You can also view messages under the Activity Menu.

1. Click the Activity menu, select the vehicle, click the Message tab below the map.
2. In the pop up, enter your message (maximum of 200 characters) or choose a previously setup Quick Messages. 
3. Click Send.
 

Sending Messages to Driver(s)

You can send a Broadcast message to all drivers (example below) or a New Message to the driver of a specific vehicle.

1. Click the Activity menu, select the vehicle, and click the Message tab below the map.
2. Click New Message to open a popup.
3. Enter your message (maximum of 200 characters) or choose one of the Quick Messages you have set up previously.
4. (Optional) If you are sending the driver to a specific address, you can enter and select from a list in the Attach Address field.
5. Click Send.

 

broadcastpopup 

 

Managing Quick Messages

1.

Click the Activity link, select the vehicle, click the Message tab below the map.

2.

In the pop up, enter your message (maximum of 200 characters) or choose a previously setup Quick Message. 

3.

Click Send.