Ehubos lists all Ehubos and other EROAD hardware units provisioned to your company.

A 'hardware unit' is an EROAD unit used for the GPS tracking of vehicles or assets, but dashcam hardware is excluded, and accessed through the Dashcams page.

Status Column

• Install Required: the hardware unit has not yet been installed onto your vehicle.       
• Customer to Assign: the hardware unit has been physically installed, but needs to be assigned to the correct vehicle in Depot.
• Installed: the hardware unit has been installed and assigned to a vehicle.
• Installed - RMA Pending: the hardware unit is awaiting swap-out.

View all your EROAD units

• To view all units in your company, tick the checkbox Include Installed.

The default view shows only units which are pending install, or waiting to be assigned to a vehicle.

Assign a unit to a vehicle/asset

1. Find the hardware unit's serial number that you want to assign and click Assign to Vehicle. The ‘Assign Ehubo to a vehicle’ page opens.
   
   

2. Select the vehicle/asset in which the unit is physically installed.

3. Carefully check the installation location and last location to make sure you select the correct vehicle.

4. In Vehicle Plan, select the vehicle’s assigned plan.

5. Click Assign to selected vehicle.

Unassign a unit from vehicle/asset

1. Admin > Ehubos.
2. Find the Ehubo serial number that you want to unassign from a vehicle, and click Unassign.
3. Click Yes on the confirmation message – this will unassign the unit from the vehicle.

Removing a unit

Removing a unit should only be conducted by accredited, authorized or experienced installers (depending on jurisdiction and/or contract). Read our Terms and Conditions or your service contract for details.

1. In MyEROAD > Admin > Ehubos, find the unit and Unassign it from its vehicle.
2. Power down the vehicle.
3. Remove power to accessories to the unit, eg. rollover alert sensors, door sensors, dashcams, etc.
4. Remove power to the unit.

5. Disconnect the unit.

1. AVOID CUTTING CABLES (unless the unit is free-wired to the vehicle and cutting wires is appropriate)
2. Remove electrician’s tape around connection points; unplug mated connectors, or otherwise disconnect the unit appropriately.
6. Record the unit’s serial number for reference.

Swap-out (RMA) a unit

A Return Merchandise Authorization (RMA) is a designation that a unit needs to be returned to EROAD for servicing, repair, or decommissioning. At the same time, EROAD normally replaces the unit.

1. If a unit is suspected of being faulty or otherwise qualifies for an RMA, contact EROAD Support.
2. We may remote-run diagnostics, direct on-site people to run unit diagnostics, run a change management process or send an agent to check it (depending on jurisdiction/service plan obligation).

3. If the unit appears to be faulty, EROAD will work with you to fix it on-site (if possible) or decommission it. This may involve:

1. Running performance tests
2. Removing a unit (see above)
3. Receiving an installer agent who will take care of the whole process.
4. Package the unit up – ideally in bubblewrap or crushed paper – and send it to your EROAD service center.