Add a new user

1. Administration > Users.

2. Add New User. The Create New User screen will appear.

3. Fill in the user details.

4. EITHER:

   1. Check All Group (Fleet) Access. This allows the user access to the entire fleet, OR;

   2. Uncheck All Group (Fleet) Access and check only those vehicles to which the user should have access.

5. Check all roles the user should assume.

6. Create.

The new user can now log into MyEROAD with their username and password.

While users with appropriate access can change details with users, there are some functions that source options from other sections of MyEROAD. This includes – but is not limited to:

• Add RUC payment details

• Geofence access

• Manage notifications

Editing a user's details, roles or fleet assignments

1. Administration > Users.

2. Select a user to view their assigned roles, groups (fleets) and notifications.

3. Edit their details and/or assignments as required.

4. Save.

Changing your own password

We recommend users immediately change their initial password, once MyEROAD login details have been received.

1. Login to MyEROAD with your username and initial password.

2. Administration > My Profile. The My User Profile screen will appear.

3. Change password.

4. Enter your Old Password and a New Password. Confirm the new password by entering it in Confirm Password again.

5. Save.

Changing another user's password

Users with Client Administrator roles can reset the password for another user, e.g. if they have forgotten their password. 

1. Administration > Users.

2. Select a user.

3. Show reset password.

4. Select Reset & Generate Password. A temporary password will be emailed to the user and appear on the screen.

The user will be prompted to change their password once they login to MyEROAD.

Deactivating a User

1. Administration > Users.

2. Select the username.

3. Remove.

4. Yes to confirm.

The user will no longer be able to log into MyEROAD.

My profile