You might be unable to see your asset in MyEROAD due to one of the following reasons:
|Scenario||How to fix it|
|The Asset Tracker has not been turned on||
Please check the Asset Tracker mounted to the asset and make sure it is turned on:
|The Asset Tracker is not facing the sky or is blocked from the sky||
Please check the mounting location of the Asset Tracker and make sure it has a good view of the sky. Mount the Asset Tracker to a different location on the asset if required.
Make sure the asset is not parked or stored undercover, for example in a storage shed.
|The internal batteries are flat||
To check the battery status of the asset's Asset Tracker in MyEROAD:
Find instructions on how to replace batteries here.
The Asset Tracker requires 1.5V litihum batteries (AAA) x 4 which usually provide 12 - 18 months of charge.
If none of the above applies and you still can't see your asset in Depot, please contact EROAD Curstomer Support.