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EROAD Help Australia

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FAQ

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  • Getting Started
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  • FAQ
  • Vehicle Activity

    • How do I see where a vehicle has been?
    • Why is my vehicle not showing in the right place?
    • *** [NEW] Get Support at ask.eroad.com ***
  • Service

    • How to Export the Scheduled Services for a Vehicle?
    • How to Find and Export Due and Overdue Services ?
    • Can I give a third-party Service provider access to the Service Module in my MyEROAD
  • Administration

    • How do I add a vehicle?
    • How do I add a new user?
    • Who has access to the User Activity Log?
    • How do I activate time zone functionality for my organisation?
    • How do I check what time zone a vehicle is setup with?
    • How to configure the time zone of a vehicle?
    • Can I change the time zone of the vehicle once it has already been configured?
    • What is an IP address?
    • How can I check my IP address?
    • What is the IP Access Control List?
    • How do I include my computer in the IP access Control List?
    • I am trying to assign an Ehubo to a Vehicle – why isn't the Vehicle in the picklist?
    • I have assigned the wrong vehicle to my Ehubo - can I fix it?
    • Why can’t I see all of my Ehubos?
    • Why does my Ehubo have a red arrow next to it?
  • Asset Tracker

    • Why can't I see my asset in MyEROAD?
    • How do I know that batteries need replacing?
    • How can I move an Asset Tracker to another asset?
    • What to do when moving an asset indoors?
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Call us on 1800 437 623 | 7am-5pm (ADST), Mon-Fri
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