Ask EROAD (Customer only site)

The content of this help site is in the process of being moved. Click above for more current information.

Getting Started

Browser Support Policy

The EROAD web browser-based platform may encounter problems in displaying or formating information on older, unsupported web browsers.

Our fully-supported browsers include: 

• Samsung Internet - Last two versions
• Safari Desktop/iOS - Last two versions
• Chrome Desktop/iOS/Android - Last two versions
• Firefox Desktop/iOS/Android - Last two versions
• Edge - Last two versions

Microsoft Internet Explorer is no longer supported.

Mobile Device Support Policy

• iOS - Last two versions
• Android - Last two "official" versions

Orientation

1. Throughout the application you will see help icons  that enable you direct access to context sensitive help.
2. You can take a look below at a list of what other icons mean.
3. Understand how paging works in long lists.
4. You will have different capabilities inside the Depot depending on what roles and permissions you have and depending on what fleets you have access to.
5. Once you've had a look around the site have a look at the Tips and Tricks page to get a few more skills.
6. Visit the Intercom Help Centre for additional information.

What do the icons mean?

Administration Menu
	Clicking this icon opens the Settings and Administration Menu e.g.: Administration functions like manage vehicles Make current page the default page after logging in Change to a mobile version of the site Log out
	Clicking this icon opens the Tools Menu for that page or report e.g.: Exporting a report Scheduling a report Help for that report
	Refresh	Clicking this icon updates the screen with the most recent activity for the vehicle(s).
	Ignition Off	Activity Vehicle List: Last known state of the ignition for the vehicle was Off. Activity Lists/Map: Ignition was turned Off.
	Vehicle Stopped	Vehicle ignition is off and the vehicle is stationary.
	Ignition On	Activity Vehicle List: Last known state of the ignition for the vehicle was On. Activity Lists/Map: Ignition was turned On.
	Driver Icon (and logged in)	Used to show when a driver logged in and to indicate other driver related information throughout Depot.
	Driver Logout	Driver has logged out.
	No Seatbelt	Vehicle is driving without seatbelt connected.
	Vehicle Heading	Vehicle ignition is on and is heading in the direction of the arrow.
	Vehicle Stopped	Vehicle ignition is on but the vehicle is stationary.
	Trailer Connected	The Trailer is connected to a Truck.
	Trailer Disconnected	The Trailer is not connected to a Truck.
	Trailer being Piggybacked	The Trailer has been lifted and put on the back of a Truck or another Trailer.
	Trailer Position	Trailer stationary at this location.
	Fault (Issue with Ehubo)	Activity Vehicle List and Detail Panel: Vehicle is in Fault - this should be resolved ASAP. Activity Lists/Map: Fault occurred
	Information	An activity of interest e.g. External Power Removed or Applied to the Ehubo.
	PDF Export	If a report can be viewed and printed as a PDF then this button will appear. Click to export.
	CSV Export	If a report can be exported in a CSV (Excel Compatible) format then this button will appear. Click to export.
	Print	Clicking this icon will send the report to the printer.
	View	Clicking this icon will display the off-road travel (Verify Off-Road Travel screen) in detail or open the Geofence Activity for that Geofence.
	Edit	Edit the name of the fleet by clicking this icon.
	Remove	Removes the row, vehicle etc from a list.
		Ehubo Reading: Shows the current Distance Reading for an Ehubo.
		Odometer Reading: Shows the current (Updateable) "Virtual Odometer Reading".
	Mechanical Hubodometer	Shows the vehicle is using a Mechanical hubodometer for RUC purposes.
		Engine Hours: Shows the current Engine Hours accumulated by an EROAD Product (can be updated).
	Check Box (checked and unchecked)	Allows you to select one of more rows or vehicles.